The following provides a detailed description for the position of Fitness Consultant. Actual duties performed may vary slightly.
General Position Description The Fitness Consultant is responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym members.
Duties • Generates sales leads through Company–sponsored (walk-ins) and employee sponsored outreach programs and promotions. • Maintains accurate records of all Company-sponsored and employee-sponsored leads. • Follows up on all prospects by using established sales systems • Conduct gym tours using established sales systems • Conduct telephone inquiries using established sales systems • Establish and maintain a minimum of 3 lead boxes/ tie-ups in the community on a monthly basis • Must establish and maintain a minimum required referral program as defined by Company standards • Maintain FC planner using established sales systems • Must be current on Company pricing and promotion schedule • Maintains information on club history, background, philosophy, facilities, staff and policies. • Has a thorough knowledge of, adheres to and enforces Company policies and procedures as they pertain to gym operations. • Assumes responsibility for developing selling skills. Prepares for, attends and actively participates in sales meetings. • Maintains a positive relationship with the rest of the staff. Supports other staff in achieving their goals • Participates in all scheduled meetings as directed by the Department Head/VP/Directors • Successfully completed the FC Training courses • Complete all formalities of a member that joins / transfers / renews his membership • Makes courtesy calls to all new members (3rd, 10th, 30th day) and thereafter once a month to maintain relationships and ensure the members is regular in using the gym. • Enter Guest courtesy forms in software • Make regular weekly reports
The following provides a detailed description for the position of a Massage Therapist. Actual duties performed may vary slightly.
General Position Description
Treat clients by using touch to manipulate the soft-tissues of the body. Desired results can be relieve pain, help rehabilitate injuries, improve circulation, relieve stress, increase relaxation, and aid in the general wellness of clients.
Talk with clients about symptoms, medical history, and desired results
Evaluate clients to locate painful or tense areas of the body
Manipulate muscles or other soft tissues of the body
Provide clients with guidance on stretching, strengthening, overall relaxation, and how to improve their posture
The following provides a detailed description for the position of Fitness Trainer. Actual duties performed may vary slightly.
General Position Description The Fitness Trainer greets, assists, and trains members and guests in the gym. Also performs a variety of administrative and operational duties as necessary.
Duties • Training the Clients to achieve the Goals • Maintaining Progress Report of the Client • Conducting Fitness Assessments of the Client • Making schedule cards for the Clients • Updating Fitness Assessments and Schedule cards of the clients after 2 months • Giving complete attention and dedication to clients during personal training slots • Attending to general clients on the floor during vacant slots • Making courtesy calls with reminders to the clients that they are due for their Fitness assessments • Actively participating in the internal & external activities of the Company and any other job assigned by the Gym Manager
Reporting: Head Trainer/Gym Manager/ GM Operations/ Vice President
The following provides a detailed description for the position of a Nutritionist / Dietitian. Actual duties performed may vary slightly.
General Position Description The Nutritionist is responsible for promoting and selling nutrition programs to potential members
Duties • Counseling members and guiding them on a nutritional program as per their goals • Making Diet plans for the clients • Regular monitoring of the clients program • Conducting Fitness Assessments of the Client • Making courtesy calls with reminders to the clients that they are due for their activities. • Maintaining regular follow up to ensure the clients achieve their goals • Achieving sales & weight management targets set up by the department • Following up on all prospects by using established sales systems • Making regular weekly reports • Works with and co-ordinates with other departments to achieve targets
The following provides a detailed description for the position of Gym Manager. Actual duties performed may vary slightly.
General Position Description The Manager has overall responsibility for effectively managing all facets of operations of the gym to include personnel issues, membership renewals, cleanliness and ensuring the club is achieving projected goals in personal training, additional revenues and membership renewals.
Duties Operational Duties: • Provide and maintain the highest level of customer service in a high volume retail environment through your own personal actions and development of your staff • Provide effective decision making regarding customer issues • Plan and promote special events for the gym on a monthly basis • Hold weekly department meetings which includes customer service manager, head of group exercise, head trainer and maintenance supervisor • Inspect facility daily for cleanliness using the gym daily walk through list. Responsible for ensuring that the facility is clean and operationally sound. • Ensure the functionality of equipment with maintenance department on a monthly basis using the equipment maintenance checklist • Interface with retail vendors and service contractors
Sales Duties (for membership renewals) • Hire, train and develop sales staff • Motivate sales staff and monitor their production levels by using the established protocols and sales systems • Hold daily production meeting with sales team • Establish and maintain the company protocol for sales tours and price presentation • Maintain and direct training and development of gym sales staff • Establish and maintain an active referral system with the sales team • Audit sales team on a monthly basis • Submit monthly game plan for training, promotions and department meetings to Chief Operations Officer / Director
Management Duties: • Manage, monitor, evaluate the performance of all department heads • Monitor the hiring, training and scheduling of all gym level staff • Communicate with gym-level employees through staff meetings held once a week • Attend and participate in meetings with Management once a week • Properly delegate, monitor and evaluate specifically assigned responsibilities of team • Properly manage and maintain operational budget • Ensure that all staff is adhering to staff uniform policy including uniform at all times when on duty • Responsible for managing disciplinary actions involving all gym level employees • Responsible for monitoring all incident reports filed at gym involving members and staff • Approves all schedules of each gym department • Control payroll costs to fall within projected budget • Manage results of gym pro shop reports on a monthly basis • Prepare, audit and submit payroll to Corporate office • Oversee maintenance of inventory levels of office and retail supplies • Administers the Company’s policies and procedures • Submit all new hire and termination information to Corporate as required by HR department
Gym Manager responsible for Valet service Housekeeping Towels Electric/Plumbing/General Breakages Maintenance of Equipment Access Control Handling Customer Complaints Juice Bar Massage Trainers and Head Trainer Reception and front desk staff
Reporting: GM Operations/ Vice President / Directors
Required Skills • Must have positive attitude and be able to motivate staff in a positive manner • Possess good leadership qualities • Possess strong motivational, communication, team building and training skills • Be self-motivated and strong organizational and management skills • Ability and experience in effectively motivating and managing a staff of employees • Be promotionally-oriented and have the ability to direct sales through company required outreach programs • Must be able to take direction and adhere to Company polices • Must willing to learn and adhere to new systems as Company continues to grow • Must have thorough understanding of facility operations as defined by company standards • Comprehensive knowledge of all facility operational, sales, and management systems • Proficient in the use of all software programs that are utilized at the facility
Prerequisites of this position • Successfully demonstrate leadership of effectively running production meeting • Must have through knowledge of front desk operations and the contents of the Front Desk Training manual • Trained and mentored one subordinate who can be considered for Assistant Manager Position. • Run a gym in the General Managers’ absence • Must be able to successfully pass all testing requirements including gym tours, telephone inquiry, counselor planner audit, guest card audit, lead box/bowl program, referral program and corporate outreach program. • Thorough understanding of all company policies and procedures
The following provides a detailed description for the position of Front Desk Executive. Actual duties performed may vary slightly.
General Position Description The Front Desk Executive greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of administrative and operational duties as necessary.
Duties • Greets and checks-in all members as they enter the gym • Greets and registers guests • Answers the phone using the correct greeting and assists callers as needed. • Assists members with all inquiries • Maintains a clean and orderly front desk/lobby area • Ensures that front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Directing walk-ins to Fitness Consultants, • Recording Walk-ins and TI’s in log book • Provides a superior level of customer service to members and guests • Performs a variety of duties including filing paperwork, • Doing walk-thru’s of the facility or any other duties as assigned • Handling customer complaints log • Handling locker keys • Handling Music system and PA system • Making receipts of other facilities like massages/rock climbing/one day guests etc • Handling Pro-shop stock and cash collection • Record of Travel pass